Projects &
case studies.
A selection of work across retail, SaaS, banking, and healthcare. Each entry links to a full write-up — context, approach, and measurable impact.
Cutting order-fulfilment time by 38% at a mid-sized retailer
A 5-step process mapping sprint exposed two hand-off bottlenecks that accounted for 71% of delays. Redesigned SOPs, automated the approval gate, and rolled out in 6 weeks.
Lifting SaaS activation from 24% to 41% in one quarter
Funnel and cohort analysis flagged three silent drop-offs. Designed and ran four A/B tests; two shipped as permanent product changes.
Loan origination: 11 days to 3 days at a regional bank
As-is / to-be modeling, a scored vendor selection across 7 candidates, and a phased rollout that beat its 90-day adoption target by three weeks.
A single source of truth for a 40-clinic provider network
Consolidated 9 disconnected reports into one executive KPI framework in Power BI. Board meetings now open to the same page, not nine.
Warehouse receiving SOPs rebuilt for a 3PL
Shadowed three shifts across two sites, rewrote 14 SOPs, and trained 42 operators. Receiving errors dropped from 4.1% to 0.8%.
Picking the right CRM for a 150-seat sales org
Designed the RFP, ran demo days for 4 shortlisted vendors, built a weighted scoring model with the steering committee, and steered the board decision.
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